SHIPPING

We ship worldwide and offer complimentary express shipping on all orders. 

SHIPPING WITHIN NEW ZEALAND 

Packages will arrive to your door via NZ Couriers or Post Haste.

Shipping Method	Cost	Delivery Time
Courier Shipping	FREE	1-3 Business Days

Please allow up to 48 business hours (excluding weekends and public holidays) to process and ship your order. 

REST OF WORLD SHIPPING

Packages will arrive to your door via Fedex Express.

Shipping Method	Cost	Delivery Time
Express International Economy	FREE	2 - 6 Business Days

Please allow up to 48 business hours (excluding weekends and public holidays) to process and ship your order.

From time to time however there can be delays beyond our control, LUCILLA GRAY will do everything within our power to ensure your goods arrive within a reasonable time frame. 

When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges. We take no responsibility for charges incurred at receivers end after sending the parcel as this can vary depending on the rules of customs in each country.

 

DUTIES, TAXES, AND BORDER CHARGES

All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays. 

 

POLICY AND TERMS

Shipping fees are non-refundable. If you refuse any shipments from lucillagray.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.